Privacy Policy

Effective Date: 06.06.2026

Introduction

Ling Tung Acupuncture & Chinese Medicine Clinic (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you:

• Visit our website;

• Contact us by phone, email, or online forms;

• Book appointments or enquire about our services;

• Receive healthcare services from our clinic; or

• Interact with us through digital platforms.

By using our website or providing us with your personal information, you consent to the collection, use and disclosure of your information as described in this Privacy Policy.

What Information We Collect

The types of personal information we may collect include:

Personal Information

• Name

• Email address

• Phone number

• Postal address

• Date of birth

• Emergency contact details

Health Information

As a healthcare provider, we may collect sensitive health information relevant to the services we provide, including:

• Medical history

• Current health concerns

• Treatment information

• Health assessments

• Referral information

• Information provided during consultations

Website Usage Information

When you visit our website, we may automatically collect information such as:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Date and time of website access

• Referring website addresses

This information helps us maintain website security, improve performance and better understand how visitors use our website.

How We Collect Information

We may collect personal information when you:

• Contact us by phone, email or website enquiry form;

• Book an appointment;

• Attend a consultation;

• Subscribe to receive updates or marketing communications;

• Complete forms or questionnaires;

• Interact with our website or social media platforms.

We may also receive information from third parties where authorised by you or permitted by law.

Why We Collect Your Information

We collect and use personal information for purposes including:

• Providing healthcare services;

• Managing appointments and bookings;

• Responding to enquiries;

• Maintaining patient records;

• Communicating with you regarding your care;

• Processing payments;

• Improving our services and website;

• Meeting legal and regulatory obligations;

• Managing clinic operations.

We only collect information that is reasonably necessary for these purposes.

Marketing Communications

We may send you information about our services, clinic updates, or other relevant communications where you have consented to receive them or where otherwise permitted by law.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails; or

• Contacting us directly.

Opting out of marketing communications will not affect important service-related communications regarding appointments or healthcare services.

Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may help us:

• Understand website traffic and usage patterns;

• Improve website performance;

• Remember user preferences;

• Enhance website functionality.

You can control cookie settings through your browser preferences. Please note that disabling cookies may affect website functionality.

Google Analytics

We use Google Analytics to better understand how visitors interact with our website.

Google Analytics collects information such as:

• Pages visited;

• Time spent on pages;

• Device information;

• Geographic region;

• Referral sources.

This information is aggregated and does not generally identify individual users.

For more information, please visit Google’s Privacy Policy.

Google Maps

Our website may use Google Maps to assist visitors in locating our clinic.

When using Google Maps features on our website, Google may collect certain information in accordance with its own privacy practices.

Use of Google Maps is subject to Google’s Terms of Service and Privacy Policy.

Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• Healthcare practitioners involved in your care;

• Administrative and support staff;

• IT service providers;

• Payment processing providers;

• Professional advisers;

• Regulatory authorities where required by law;

• Government agencies where authorised or required by law.

We do not sell personal information to third parties.

Overseas Disclosure

Some third-party service providers used by our website or business systems may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure personal information is handled in a manner consistent with Australian privacy requirements.

Data Security

We take reasonable steps to protect personal information from:

• Misuse;

• Interference;

• Loss;

• Unauthorised access;

• Modification; and

• Disclosure.

These measures may include physical, electronic and administrative safeguards designed to protect the information we hold.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure.

Access and Correction

You may request access to the personal information we hold about you and request correction of any information that is inaccurate, incomplete, out-of-date, irrelevant or misleading.

Requests should be directed to us using the contact details below.

We may require verification of identity before processing requests.

Retention of Information

We retain personal information only for as long as required to provide our services, comply with legal obligations, resolve disputes, and maintain appropriate business records.

Health records may be retained for periods required under applicable healthcare and record-keeping laws.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of any external sites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated effective date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy-related enquiry, please contact:

Ling Tung Acupuncture & Chinese Medicine Clinic

Email: admin@lingtungacupuncture.com.au
Phone: (07) 3800 7007

Privacy Complaints

If you believe we have breached your privacy rights, please contact us in writing so we can investigate and respond to your concerns.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC), which is responsible for privacy regulation in Australia.